Carrara’s mission is to provide the best customer service experience in the industry. Below are just a few customers who were gracious enough to share their opinions on their Carrara Experience.
We were referred to Carrara Companies with high recommendations by our insurance provider. The scope of damage involved multiple trades and it was imperative that restoration was completed in a timely and professional manner. Carrara responded diligently to the time sensitivity, high standards, and expectations of PlayhouseSquare.”“From the first meeting with Carrara and their representatives, we were treated as a priority. Ample time and representation was given to our project, and from day one, my colleagues and I felt a large sense of relief to be in such capable hands. Every special request that we made every bump in the road, every problem and worry was met by Carrara with a solution. It is an understatement to say that Carrara met the damage at our building in the most effective and efficient manner possible.
As restoration and construction work was taking place, we at PlayhouseSquare were more than impressed at the quality of service delivered by Carrara. All of us that worked on the project unanimously agree that, should we need disaster construction, we rest assured that we will continue to have the best working on it.
We had an upstairs toilet malfunction and water came through the ceiling into our family room. We were beside ourselves. The men you sent out were knowledgeable, efficient, courteous, and respectful. Sean and Andre were first on the scene and immediately started moving furniture putting up plastic, getting the carpet treated and the padding pulled up. They cleaned as they went so as not to track dirt through the house. All of the gentlemen we dealt with dealt with made us comfortable in the fact we had chosen the right company to do the repairs with the high standards we expect of ourselves and others. This is a five star review.
Carrara Companies has provided emergency response services to McKinley, Inc. for a couple years. During this time, they have responded to several emergency situations involving water. My experience with them was exceptional. They are responsive and professional. The quality of their cleanup and restoration work is excellent. I strongly recommend Carrara Companies to your company.
My experience with Carrara Construction was one of the best experiences I have ever had with a service company, every employee was kind and gracious. The work was performed efficiently and the workmanship was beautiful. I would recommend them to anyone looking for a construction company. I am going to call my insurance agent, and let him know how happy I am with Carrara Construction.
I would like to take a moment out of your day to express my sincere gratitude and appreciation for one of your employees in the Columbus region, Brad. He recently helped me with a broken door that needs to be fixed/replaced due to heavy wind damage from storms last summer. Not only was Brad well-versed, polite, fast, and easy to talk with, he went above and beyond and helped fix my door with his tools until we are ready to order the replacement. I am so very grateful. He is a testament to your company’s core values
Last year I had the misfortune of having two pipes burst in my home. However, I had the great fortune of being introduced to Jeff of Carrara Companies. I can’t say enough about his professionalism and kindness in a stressful time, along with his efficiency and quality of work. The workers who were at my home for about two weeks were friendly but very focused on doing the job. They were always on time and also extremely professional. I particularly was very pleased with the fact that when they were done for the day, they showed respect for my home and my belongings, and did an excellent job. I was so pleased that I then hired Carrara Companies to do a major painting job at my place of work – Solon Center for the Arts. Again, Jeff handled the quote and managed the job. The work was as I expected – of the same caliber as the work in my home. Carrara just finished another (challenging) job at the the Center and completed it professionally and within the time allotted. I give high marks to Carrara Companies and recommend them for any job, large or small. It’s great to know you can trust them to do the very best!
My staff has related to me the attention to detail you and your staff provided, the level of understanding of our particular needs as well as the flexibility you exhibited in working on our project. In dealing with objects of not only extrinsic value but of historical value, we at Stan Hywet are quite “particular” about the qualifications of outside contractors. My staff certainly did their homework in referencing Carrara Companies and from my viewpoint they chose well.
From the moment they arrived… this company did an outstanding job. Every person was thorough, polite, and communicative with us every day and every decision, highly skilled and incredibly dedicated. Tbey were not the sort of crews that showed up, worked briefly, left for a while and then came back a day or two later. Their work ethic is excellent and their prices are very competitive.
The concern and sensitivity of the crew and staff have been greatly received and appreciated. The team is very careful to answer any question that is directed to them and to meet those needs…. I have been very happy with the quality of work that is being done at the home and the care given. Thank you… to each and everyone that have helped in getting us back in our home.
I would like to thank you and your team for your professional support to my family through this difficult time. I will not forget that it was you who showed up late New Year’s Eve to assess the damage of my house and provide well-need suggestions. it is your team that came to my house on New Year’s Day to work for initial cleaning and drying. Without these “first aids” during the inconvenient holiday time. I cannot imagine how I could handle these messes by myself. I sincerely thank you very much for all your time and effort to support me and my family.