ABC’s of Loss Time ManagementMany of us can boast quietly to have had the good fortune of not having our residence flooded, damaged by fire, or hit by a storm. The few who have gone through such misfortune can probably agree it was nothing like what they expected. In the world of property restoration and insurance claims, satisfaction with the results to settle a property claim often depend on (Speed) response time, (Communication) updating and follow up, and (Quality) workmanship of the job.

Time management of a property loss will often fall into the hands equally among the usual suspects; insured, contractors, and claims adjusters. Despite the obvious fact that each party is working to satisfy the insured, successful time management for a property damage project will require all involved to do their part. From Emergency Service mitigation to final repairs, here is a list of things to consider to protect your valuable time on a property project.

Simple as ABC

ASK questions of all who are involved or connected to the project:

  • What to expect of the insurance carrier?
  • How and who will they pay?
  • What can delay project claim payments?
  • What is required of on any claim with my Mortgage Company or bank?
  • Do I have a limit for ALE (Additional Living Expenses) Staying away during construction
  • Who are the preferred contractors and how busy are they?
  • Do I want a reputable company that will guarantee the work?
  • What is most important? Quality? Speed? Price?
  • What could delay project? How I do we work together to prevent delays?
  • Will contractor use a project calendar and commit to deadlines?

BE Informed on everyone’s roles and responsibilities:

  • Can I handle selecting materials in a timely manner?
  • What will it be like living away while work is being done at my home?
  • Who will make key decisions (wife, husband, significant other, child, etc.) for the project
  • What time table is reasonable acceptable? Beware of promises and compromising

COMMUNICATION by and between all parties

  • Who will communicate with who, why, regarding what and how often? (text, email or phone)
  • Do both contractor and insurance company lay out expectations for time best case / worse case?
  • Do parties agree on money concept (down payments, material budgets & estimates up front?
  • Does customer have escalation contact options with Insurance carrier and contractor if they need help?
  • Did all parties acknowledge process for handling changes or unforeseen interruptions or handling delays?

Asking the right questions and being informed of expectations and process can help keep everyone accountable. Finally, consistent communication by all involved can be the difference between a job being on time & on budget vs. being late and over budget. Remember to Ask, Be Informed and Communicate on your next property project. The best customer is the customer that is prepared for whatever the day may bring.